Key Job Responsibilities of an LCO Telecaller

LCO CallingCall assigned LCOs as per the daily allocation.
Explain the purpose of the call clearly.
Maintain skilled communication with LCOs.

Follow-up & ConversionFollow up on pending cases regularly.
Encourage LCOs to complete the required action.
Convert eligible/pending cases into successful closures.

Winback / Recovery
Contact LCOs regarding disconnected, suspended, or inactive accounts where applicable.
Explain outstanding dues, offers, waiver/process requirements, and payment options.
Generate maximum Winback/Recovery from the assigned portfolio.

Payment Follow-up
Follow up for pending payments.
Remind LCOs about due amounts and payment timelines.
Capture payment commitments and follow up until payment is received.

Case Status & Remarks




Update every call outcome correctly in the calling/application system.
Record proper remarks such as:
Connected
Not Connected
Call Back
Payment Promised
Payment Done
Disagree
Wrong Number
Already Submitted, etc.

Daily Target AchievementWork according to the assigned daily/monthly calling and conversion targets.
Track personal performance against target.
Focus on high-potential cases to improve productivity.

EscalationEscalate unresolved issues to the TL/concerned department.
Highlight system issues, payment issues, waiver issues, or customer/LCO disputes.

📌 Telecalling Executive Sahibzada Ajit Singh Nagar (India)
🏢 Kan Tech Solutions Private
📍 India