Role & responsibilities
Coordinate export orders from order receipt to shipment and delivery.
Prepare and manage export documentation including PI, Commercial Invoice, Packing List, COO, shipping documents, LC and other required documents.
Coordinate with customers, freight forwarders, CHA, shipping lines, transporters and internal teams for smooth shipments.
Track shipment schedules, container booking, dispatch, BL/AWB and delivery status.
Ensure timely submission of documents to customers, banks and other stakeholders.
Coordinate with production, warehouse, finance and quality teams for order execution.
Monitor export payments, outstanding invoices and documentation related to LC/advance/credit terms.
Ensure compliance with export regulations, customs requirements and customer-specific documentation.
Maintain export sales records, shipment trackers and MIS reports.
Support the export sales team in customer communication, order processing and resolving shipment/documentation issues.
Handle export-related queries and provide timely updates to international customers.