Hi,

We are hiring for one of our client

Our client is a manufacturer and supplier of industrial safety products, emergency rescue equipment, first-aid kits, spill kits, snake rescue products, life jackets, protective garments, and other safety solutions.

Online Sales executive

Role & responsibilities

. Lead Management & Business Conversion

- Follow up regularly with new and existing leads received through IndiaMART, website, online platforms, exhibitions, references, enquiries and other sources.
- Understand customer requirements and recommend suitable products and solutions.
- Convert qualified leads into confirmed business through effective follow-up and negotiation.
- Maintain proper records of lead status, follow-up dates, quotations and conversion results.
- Ensure no genuine enquiry or lead remains unattended.

2. Quotations & Order Confirmation

- Prepare and send accurate and timely quotations to clients based on their requirements.
- Follow up on quotations until the order is confirmed or the enquiry is closed.
- Negotiate prices, delivery timelines, payment terms and other commercial requirements within approved limits.
- Obtain Purchase Orders / Order Confirmations from clients and coordinate internally for further processing.
- Ensure all order details are correctly communicated to the concerned departments.

3. Daily Sales Data & CRM/Excel Updates

- Update daily sales activities, leads, enquiries, quotations, orders and follow-ups in the prescribed Excel/CRM format.
- Maintain accurate and up-to-date customer and lead databases.
- Record the status and outcome of every important follow-up.




- Ensure daily sales data is completed and submitted within the defined timeline.

4. Sales Reports & Performance Tracking

- Prepare weekly and monthly sales reports as required by management.
- Track enquiries, quotations, confirmed orders, lost orders, pending enquiries and sales value.
- Analyze sales performance and highlight key developments, opportunities and challenges.
- Provide accurate data for monthly review meetings and management analysis.

5. Payment & Outstanding Follow-Up

- Follow up with clients for pending payments and outstanding dues as per agreed payment terms.
- Maintain records of payment commitments and expected payment dates.
- Coordinate with Accounts for payment confirmation and ledger reconciliation wherever required.
- Escalate overdue payments to the concerned reporting authority.

6. Delivery & Order Follow-Up

- Coordinate with the internal Production, Dispatch, Logistics and Accounts teams to ensure timely order processing.
- Follow up on pending deliveries and communicate delivery status to clients.
- Keep clients informed regarding dispatch, transportation and expected delivery dates.
- Address delivery-related concerns promptly and coordinate for resolution.

7. Exhibition & Event Leads

- Follow up with leads generated through exhibitions, trade shows, conferences and business events.




- Categorize exhibition leads based on business potential and requirement.
- Send product information, quotations and other required documents to prospective customers.
- Maintain proper records of exhibition leads and conversion status.

8. Client Coordination & Relationship Management

- Maintain regular communication with existing and prospective clients.
- Coordinate with clients regarding product requirements, quotations, orders, documentation, payments and deliveries.
- Develop and maintain strong professional relationships with customers.
- Identify opportunities for repeat orders, additional products and cross-selling.

9. Customer Query Resolution

- Respond promptly and professionally to customer queries received through email, phone, WhatsApp and other communication channels.
- Coordinate with the relevant internal department to resolve product, quotation, order, delivery or documentation-related queries.
- Ensure customer complaints and concerns are followed up until satisfactory resolution.
- Maintain professional communication and a high level of customer service.

10. General Sales Responsibilities

- Maintain confidentiality of customer and company commercial information.
- Ensure timely submission of all assigned reports and updates.
- Maintain proper documentation of customer communications, quotations and orders.
- Follow company policies, pricing guidelines and reporting procedures.
- Perform other sales and business-development responsibilities assigned by management.

Interested candidates can share their profiles at [email protected]

📌 Online Sales Executive (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai