14 Oct
|
Movate Technologies
|
Hyderabad
14 Oct
Movate Technologies
Hyderabad
Role: Help Desk Engineer
Key Responsibilities:
- Troubleshoot Windows, Mac OS, Linux & Chrome OS issues.
- Diagnose hardware, software, network and user-related issues. Provide remote technical support via Chat, Phone & Email.
- Follow SOPs and KBs to troubleshoot and resolve incidents.
- Document issues, resolutions and troubleshooting steps.
- Escalate complex issues to relevant teams when required.
- Provide excellent customer service to technical and non-technical users.Required Skills:
- 13 years of IT Technical Support / Customer Service experience.
- Good troubleshooting and analytical skills.
- Excellent spoken and written English communication.
- Valuable customer service, multitasking and documentation skills.
- Ability to work in a fast-paced environment and rotational shifts.
📌 Walk-in || Help Desk Engineer (Hyderabad)
🏢 Movate Technologies
📍 Hyderabad