- Provide exceptional customer service through chat support, responding to customer inquiries and resolving issues in a timely manner.
- Utilize solid communication skills to build rapport with customers, understand their needs, and provide personalized solutions.
- Work collaboratively with internal teams to resolve complex issues or escalate matters when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
Job Requirements :
- 0-7 years of experience in BPO/Call Centre environment or similar industry.
- Excellent written communication skills for effective email and chat correspondence.
- Ability to work on non-voice processes such as email/chat support.