Job Title: Academic Advisor
Company: UNext Learning Pvt. Ltd.
Location: Bangalore

Job Description:

We are looking for an Academic Advisor to ensure a smooth academic journey for students from admission to program completion. The role involves student counselling, academic support, query resolution, and improving student satisfaction and retention.

Key Responsibilities:

- Act as the primary point of contact for students regarding academic and administrative queries.
- Handle inbound and outbound calls, emails, and chats.
- Track student progress, assignments, project submissions, and academic deadlines.
- Coordinate with university departments to resolve student queries within the defined TAT.
- Support student re-registration and program completion.
- Maintain student records,



update MIS, and prepare reports.
- Identify and escalate issues while ensuring high student satisfaction.

Requirements:

- Postgraduate degree in Management, Commerce, Journalism, IT, or Computer Applications.
- 1-4 years of experience in academics or student counselling.
- Positive communication, interpersonal, and problem-solving skills.
- Knowledge of university academic processes, CRM/ticketing tools, and MS Excel.
- Experience in inbound and outbound calling preferred.
- Willingness to work on weekends on a rotational basis.

📌 Academic Advisor (Bengaluru)
🏢 UNext Learning
📍 Bengaluru