Role & responsibilities

Customer Relationship Manager

- Handle customer inquiries through WhatsApp, phone calls, Instagram, and other communication channels.
- Understand customer requirements, preferences, budgets, and design expectations.
- Explain cake designs, flavours, sizes, pricing, customization options, and delivery timelines.
- Follow up with potential customers and convert inquiries into confirmed orders.
- Maintain strong relationships with existing customers and encourage repeat purchases.
- Coordinate with the cake design and production team to ensure orders are completed as promised.
- Manage customer orders, advance payments, order confirmations, and delivery schedules.
- Maintain customer databases and update order details accurately.
- Resolve customer complaints professionally and provide timely solutions.
- Follow up after delivery to collect feedback and improve customer satisfaction.




- Inform customers about recent designs, seasonal offers, and special promotions.

Preferred candidate profile

- Excellent communication and interpersonal skills.
- Strong customer-handling and relationship-building abilities.
- Good follow-up, coordination, and organizational skills.
- Basic computer knowledge and familiarity with WhatsApp Business, Excel, and Google Sheets.
- Ability to handle multiple customer inquiries and orders efficiently.
- A positive attitude, patience, and a customer-first mindset.
- Previous experience in customer service, sales, or relationship management is preferred.

Perks and benefits

performance bonus

Perks and benefits

Festive Bonus, Performance bonus

📌 Customer Relationship Manager (Gurugram)
🏢 Divya Saxena
📍 Gurugram