Designation: Service Engineer

Location: Navi Mumbai

Experience: 1+Years

Must own a personal two-wheeler for official travel and service visits.

Responsibilities:

- Provide prompt and efficient service to customers for printers under Warranty/AMC.
- Respond quickly to service calls and resolve technical issues with minimum downtime.
- Install, demonstrate, troubleshoot, and maintain printers as per company standards.
- Diagnose issues correctly and arrange the required spare parts on time.
- Maintain and safely manage company-issued tools, spares, and equipment.
- Return defective spare parts promptly as per company procedures.
- Prepare and submit service reports, monthly reports, and expense details on time.
- Provide AMC, spare parts, CAMP, and filter sales support and follow up with customers.
- Guide customers on proper printer usage and consumable stocking.




- Maintain positive customer relationships and ensure customer satisfaction.
- Follow all company guidelines, safety standards, and customer-site rules.
- Keep technical knowledge updated through training, technical bulletins, and self-learning.
- Attend customer calls promptly, including emergencies and after-office-hour requirements when needed.
- Be willing to travel frequently, including upcountry visits and short-notice service calls.
- Maintain a professional appearance and ensure the tool kit and mobile phone are always in working condition.
- Maintain confidentiality of customer and service-related information.

Interested candidates can share their updated resume on [email protected]

Regards,

Rutuja Patil

[email protected]

📌 Service Engineer (Mumbai Suburban)
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📍 Mumbai Suburban