- Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
- Utilize chatbots to assist with basic inquiries and escalate complex issues to senior team members when necessary.
- Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
- Maintain accurate records of all interactions, including call notes, emails, and chats.
Job Requirements :
- 1-6 years of experience in an International Voice Process or similar BPO setting.
- Excellent communication skills in English (written & spoken) for effective interaction with customers worldwide.
- Proficiency in using chatbots for efficient handling of routine tasks.
📌 International Voice Process Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
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