JD No.

SM-Executive

Role

MIS

Position/ Designation

Executive

Reporting to

Assistant Manager

Team Size

7-9

Position Statement / Purpose:

This role is responsible for anal zing & preparing the data and its quality that will be shared with the client. He needs to review the data for correctness in terms of information (uptime & downtime of the application considering the availability of the application for an end user that is provided to the client.

Key Deliverables (Key Result Areas):

- Technical Ability
- Communication Skills
- Client-Facing Skills
- Ability to work as one team

Key Responsibilities (Job Description):

- Technical Ability: Good Excel Knowledge.
- Communication skills: Valuable communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
- Client-facing skills: Ability to work with people at multiple levels.
- Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges and propose best possible solutions.
- Ability to work as one team: Operates as a team and not in silos.

Key Performance Measures and KPIs:

- Work on allocated reports with SLA and Accuracy




- Handling Internal and External customer doubt/ queries and challenges
- Run the Utilities.
- Data Mining.
- Data Audit

- KPIs-
- Timely Applying leaves
- Attendance Discipline
- Ability to work under pressure.
- Good Interpersonal Skills
- Decent Communication Skills

Key Decision Pointers (capture any decision-making authority, if any)

- This role is an individual contributor and providing the inputs for further decision making.

Linked Career Roles -

- Through learning and certifications, Internal Job Rotations available across the organization.

Background:

- Education:
- Graduates - in any stream or equivalent;

- Experience:
- 1 to 2 years

- Technical:
- MS Excel, Pivot, V lookup & Basic Formula.

- Behavioural/Soft Skills
1. Effective communication skills and ability to articulate properly

- Should be flexible with Rotational shifts and Week offs (247)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 MIS Executive (Mumbai)
🏢 QualityKiosk Technologies
📍 Mumbai