Job Summary

About the Role Interactive Brokers is seeking a detail-oriented and analytical professional to join our Dispute Resolution team. This role is critical in maintaining client trust and regulatory compliance by investigating and resolving complex client complaints and regulatory inquiries. The ideal candidate will combine strong analytical skills with exceptional written communication to deliver professional, compliant resolutions. Position Overview As a Dispute Resolution Analyst, you will investigate client complaints using proprietary systems and external platforms, analyze trading activity, and provide clear, well-documented resolutions to client concerns and regulatory matters.

Responsibilities

- Trade Execution Issues: Order routing, non-executions, delayed executions, erroneous fills, and execution quality concerns.
- Account Funding: Deposit/withdrawal delays, rejected transactions, third-party fees, and asset transfer issues.
- Corporate Actions: Dividend payments, stock splits, mergers and acquisitions, and other corporate event processing.
- Reporting & Tax Matters: Cost basis discrepancies, dividend allocation, and withholding tax concerns.
- Platform & Technology: Connectivity issues, platform functionality, and data discrepancies.
- Account Administration: Margin calls, liquidations, interest charges, and fee disputes.
- Client Service Quality: Communication concerns and service level complaints.
- Documentation & Communication: Prepare clear, professional written responses that comply with regulatory requirements and internal policies.
- Document findings with supporting evidence and maintain detailed case records.




- Meet regulatory deadlines for complaint acknowledgment, investigation, and resolution.
- Translate complex technical and market concepts into client-friendly language.
- Escalate systemic issues with comprehensive summaries and actionable recommendations.
- Process Improvement: Identify trends in client complaints to recommend preventative measures.
- Contribute to knowledge base articles and internal procedures.
- Participate in cross-functional projects to enhance client experience.

Qualifications

- Education: Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent skilled experience).
- Experience: Minimum 3-5 years in financial services, with preference for: Client complaint handling or dispute resolution; Brokerage operations or trade support; Banking operations or client relations.
- Skills: Strong written and verbal communication skills.
- Skills: Proficiency in Microsoft Word & Excel.
- Skills: General knowledge of financial markets and products.
- Skills: Fluency in English (additional languages a plus).
- Valued Additional Experience: Programming skills - valuable for data analysis and process automation.
- Valued Additional Experience: Proficiency with AI tools for enhanced research, analysis, and productivity.
- Valued Additional Experience: Experience with Bloomberg Terminal or similar market data platforms.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Dispute Resolution Analyst I (Mumbai)
🏢 Interactive Brokers
📍 Mumbai