Role & responsibilities:

- Achieve daily/monthly call and retention targets
- Maintain high quality scores and compliance standards
- Follow call scripts, SOPs, and regulatory guidelines
- Handle objections professionally and confidently
- Update customer interactions and feedback
- Coordinate with internal teams for issue resolution
- Maintain data confidentiality and customer privacy
- Adhere to shift timings, attendance, and productivity metrics

Welcome Calls

- Make outbound welcome calls to new customers to explain product/service features
- Confirm customer details and set correct expectations
- Educate customers on usage, perks, billing, and support process
- Build positive first impression and customer trust.

Retention Calls

- Understand customer concerns and provide suitable resolutions
- Pitch retention offers, plans, or benefits to prevent attrition
- Maintain high customer satisfaction and loyalty

EMI Retention Calls

- Contact customers with upcoming or overdue EMI payments
- Educate customers on EMI schedules, penalties, and payment options
- Negotiate and convince customers for timely EMI payments

📌 Customer Associate - Outbound Calls (Off Roll - Call Centre) (Mumbai)
🏢 BOBCARD
📍 Mumbai