- Act as the single point of contact for the field sales team, handling daily calls to collect orders, updates, and
field feedback
- Coordinate telephonically with distributors, stockists, and retailers to resolve order, dispatch, and any other
queries
- Coordinate with the finance/accounts team on invoicing, payment follow-ups, and credit-limit clearances
- Work with the marketing team to align on scheme communication, promotional activity, and material
dispatch to the field
- Follow up proactively with the sales team on pending tasks, targets, and outstanding action items
- Maintain and update trackers for orders, complaints, and stakeholder communication
- Escalate and follow through on unresolved issues between sales and other departments until closure
- Schedule and coordinate internal sales meetings, calls, and reviews
- Ensure timely and accurate flow of information between the sales team, management, and support
functions
- Assist in streamlining sales processes and improving reporting efficiency
Preferred candidate profile
- Excellent verbal communication skills with confidence to handle high call volumes
- Strong coordination and follow-up skills across multiple stakeholders and departments
- Ability to multitask and prioritize in a fast-paced sales environment
- Positive working knowledge of MS Excel and MS Office for tracking and reporting
- Patience and problem-solving ability while managing queries from the field
- High level of ownership and accountability for open issues