Description

Inviting Application for the role of Delivery Leader

We are looking for a senior Salesforce Delivery Leader to lead large-scale Salesforce transformation programs, drive delivery excellence, and build and scale the Salesforce practice.

Key Responsibilities

• Lead large, complex and multi-country Salesforce programs, owning end-to-end delivery, governance, quality, risks, timelines and financials.

• Manage large global delivery teams across onshore/offshore models, with strong focus on talent, capability building and leadership development.

• Build and scale the Salesforce practice, including capabilities, offerings, accelerators, delivery frameworks and talent strategy.

• Drive practice growth, pre-sales, RFP/RFI, solutioning and account expansion in partnership with Sales and Account Management.

• Manage senior CXO/client stakeholders, executive governance and critical escalations.

• Drive operational excellence through strong delivery governance, KPIs, automation and continuous improvement. Must-Have Experience

• Strong Salesforce leadership and delivery experience with a proven track record of managing large-scale programs and portfolios.

• Experience managing large, distributed teams and complex global delivery environments.

• Proven success in building, scaling or transforming Salesforce practices.

• Strong Salesforce ecosystem expertise across Sales, Service, Marketing Cloud, Data Cloud, CPQ, Mule Soft and/or Agentforce.

• Strong experience in delivery governance, financial management, client leadership and executive stakeholder management.

Proven pre-sales, RFP/RFI, solutioning and business growth experience

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Project Management Professional - Project Management Institute (PMI)Project Management Institute (PMI)

Required Skills

Agile Methodology, Change Management,



Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Delivery Management

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work setting that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Program Director 3 (India)
🏢 1401 Genpact India
📍 India