The job role of a Telecaller Executive includes making outgoing calls or receiving incoming calls to communicate with customers, generate leads, sell products/services, and provide customer satisfaction.
Key Responsibilities:-
Make outgoing calls to potential or existing customers.
Receive incoming calls from customers and provide accurate information.
Explain products/services to customers and convince them to buy services.
Generate leads and schedule appointments.
Keep a record of customers and update the database.
Follow up with customers regarding customer satisfaction or sales.
Required Skills:-
Good Communication & Interpersonal Skills
Persuasion & Negotiation Skills
Basic Computer Knowledge (MS Office )
Ability to Handle Rejection & Stress
Good Listening Skills
Valuable command over the languages required (English, Hindi, regional languages)
Qualifications:-
Minimum Qualification: 10+2 (HSC) or Graduation (Preferable)
Previous experience in Telecalling or Customer Service would be a plus