1. Patient Counselling

- Welcome patients and attendants in a courteous and professional manner.
- Understand the patient's eye-care needs and concerns.
- Explain the diagnosis and recommended treatment in simple, understandable language.
- Counsel patients regarding cataract, glaucoma, retina, cornea, refractive procedures and other eye treatments as applicable.
- Explain the benefits, risks, expected outcomes and limitations of recommended procedures as directed by the doctor.
- Clarify patient and attendant doubts and concerns.

2. Surgery Counselling

- Counsel patients recommended for surgery and explain the complete treatment process.
- Explain pre-operative investigations and preparation requirements.
- Explain surgery scheduling, admission/day-care procedures and expected duration.
- Explain post-operative precautions, medication and follow-up requirements.

3. Cost & Package Counselling

- Explain approved treatment packages, investigation charges and other applicable hospital charges accurately.




- Provide information about available payment options and insurance/TPA procedures.
- Never promise discounts, outcomes or facilities without proper authorization.
- Ensure that all financial information given to patients is accurate and transparent.

4. Patient Conversion & Follow-up

- Follow up with patients who have been advised surgery or further treatment.
- Identify reasons for postponement or non-conversion.
- Address genuine patient concerns and coordinate with the concerned department when required.
- Maintain records of counselling, surgery bookings and follow-up calls.
- Work towards improving consultation-to-surgery conversion while maintaining ethical patient care.
- Coordinate with the doctor, OT, nursing and billing teams for smooth surgery planning.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Versatile schedule
- Health insurance

Work Location: In person

📌 COUNSELLOR (Erode)
🏢 Avy Eye care hospital
📍 Erode