To manage and coordinate the day-to-day e-commerce operations of the company, ensuring accurate product listings, efficient order processing, inventory availability, payment reconciliation, timely order fulfillment, and effective customer service across online sales platforms.

Key Roles and Responsibilities

E-commerce Operations

- Manage end-to-end e-commerce operations across platforms such as Shopify and Amazon.
- Process online orders, monitor order status, and coordinate timely dispatch and delivery.
- Ensure compliance with marketplace policies, operational procedures, and platform standards.
- Monitor order cancellations, returns, refunds, and replacements, and take necessary action.

Product Listing and Catalog Management

- Create, update, and maintain product listings with accurate descriptions, images, specifications, and pricing.
- Ensure product information, availability, and pricing remain updated across all online platforms.
- Coordinate with the Sales, Marketing, and other relevant departments for product information and promotional updates.

Inventory and Stock Management

- Monitor inventory levels regularly and ensure product availability across online sales channels.
- Coordinate with the Stores, Production, and Dispatch teams for stock replenishment and order fulfillment.
- Identify potential stock shortages and take timely action to prevent order delays and cancellations.
- Maintain accurate records of stock movements and online orders.

Payment and Order Reconciliation

- Monitor online payments, settlements, refunds, and other marketplace transactions.
- Reconcile order values, payment gateway transactions, and marketplace settlements with internal records.
- Identify payment discrepancies, pending settlements, and transaction errors and coordinate their resolution with the Accounts Department.
- Maintain proper records of orders, invoices,



refunds, and payment transactions.

Customer Service and Coordination

- Respond promptly to customer queries, complaints, and product-related enquiries.
- Track customer feedback and coordinate with relevant departments to resolve issues.
- Ensure timely communication regarding order confirmations, dispatches, delivery status, returns, and refunds.
- Maintain a professional approach to improve customer satisfaction and retention.

Reporting and Process Improvement

- Prepare periodic reports on sales, orders, inventory, returns, cancellations, and payment settlements.
- Monitor key e-commerce performance indicators and identify operational issues.
- Maintain accurate records and documentation for online sales activities.
- Recommend process improvements to enhance operational efficiency, reduce errors, and minimize delivery delays.

Qualifications and Experience

- Graduate in any discipline; a qualification in Business Administration, Commerce, Marketing, or a related field is preferred.
- Prior experience in e-commerce operations, online order management, or marketplace administration is preferred.
- Knowledge of Shopify, Amazon Seller Central, inventory management, and online payment reconciliation is desirable.
- Proficiency in MS Excel, email communication, and basic reporting.
- 1 year Minimum Experience

Required Skills and Competencies

- Good communication and coordination skills.
- Strong attention to detail and accuracy.
- Good organizational and time-management skills.
- Ability to manage multiple orders and operational tasks simultaneously.
- Problem-solving ability and a customer-focused approach.
- Ability to coordinate effectively with Sales, Accounts, Stores, Production, and Dispatch teams.

Pay: ₹21,000.00 - ₹25,000.00 per month

Perks:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 E Commerce Officer (Muvattupuzha)
🏢 Crust n Crumb
📍 Muvattupuzha