Company: Active Planet Entertainments Pvt. Ltd.
Department: Marketing
Job Title: Tele caller
Experience: 1–2 years preferred
Reporting To: Marketing Manager
Job Summary
We are looking for a proactive and confident Tele caller to support the marketing team by contacting potential customers, generating leads, following up on inquiries, and promoting the company's services and offerings over the phone.
Key Responsibilities
- Make outbound calls to potential customers, schools, colleges, corporate clients, travel agencies, and other prospective customers.
- Handle incoming calls and respond to customer inquiries professionally.
- Explain the company's services, offers, packages, and promotional activities to prospective customers.
- Generate leads and identify potential business opportunities through telecalling.
- Follow up with customers to convert inquiries into confirmed bookings or sales.
- Coordinate with marketing executives for lead sharing, field visits, and customer follow-ups.
- Maintain and update customer databases, call records, and lead status.
- Achieve daily and monthly calling targets and lead-generation goals.
- Collect customer feedback and communicate relevant information to the marketing team.
- Prepare daily call reports and submit performance updates to the reporting manager.
- Maintain professional communication and build positive relationships with customers.
Reporting and Coordination
- Report directly to the Marketing Manager / Head of Marketing.
- Coordinate with marketing executives regarding leads, customer inquiries, and follow-up activities.
- Submit daily reports covering the number of calls made, leads generated, customer follow-ups, and conversions.
- Update customer information and lead status regularly in the designated records or CRM system.
- Escalate significant customer inquiries and business opportunities to the reporting manager.
- Attend marketing team meetings and provide updates on calling performance and lead progress.