Job Title: Operations Executive
Location - Chennai

Reporting To

Operations Manager / Centre Manager

Job Purpose

The Operations Executive will be responsible for managing day-to-day biometric enrolment and application processing activities while ensuring an exceptional customer experience. The role also includes actively promoting and selling Value Added Services (VAS) to applicants, contributing to revenue growth and operational excellence.

Key Responsibilities
Operations Management

- Manage biometric enrolment and application processing activities as per standard operating procedures.
- Verify applicant documents for completeness and accuracy.
- Ensure compliance with client, regulatory, and company guidelines.
- Maintain high levels of data accuracy and quality.
- Handle customer queries professionally and provide timely resolutions.
- Manage queues and appointment schedules efficiently.
- Ensure adherence to service level agreements (SLAs) and productivity targets.

Sales & Value Added Services (VAS)

- Promote and sell Value Added Services to customers.
- Identify customer needs and recommend relevant services.
- Achieve individual and centre-wise VAS sales targets.
- Educate customers on the perks of premium and optional services.
- Maintain accurate records of VAS sales and transactions.
- Support revenue generation initiatives through effective customer engagement.

Customer Experience





- Deliver excellent customer service throughout the applicant journey.
- Ensure a professional and welcoming environment at the centre.
- Address customer concerns and escalate issues when required.
- Maintain high customer satisfaction scores.

Compliance & Quality

- Follow all information security and data privacy requirements.
- Ensure adherence to operational and quality standards.
- Participate in audits, training programs, and process improvement initiatives.

Required Qualifications

- Graduate in any discipline.
- 1–3 years of experience in operations, customer service, retail sales, hospitality, banking, or service industry.
- Experience in upselling or cross-selling services preferred.

Key Skills

- Customer service orientation.
- Strong communication and interpersonal skills.
- Sales and persuasion skills.
- Target-driven mindset.
- Attention to detail.
- Ability to work in a fast-paced environment.
- Basic MS Office knowledge.
- Team collaboration and problem-solving skills.

Pay: ₹10,000.00 - ₹25,000.00 per month

Application Question(s):

- Are you ok with More operations & Sales role
- Are you ok with Lower parel location
- what is your current ctc
- what is expected ctc

Experience:

- operations : 1 year (Preferred)

Location:

- Chennai, Tamil Nadu (Required)

Work Location: In person

📌 Operations Executive (Chennai)
🏢 Onevasco
📍 Chennai