1. Job Purpose

To manage and supervise the overall operations of the service workshop, ensuring efficient vehicle servicing, customer satisfaction, quality workmanship, optimal manpower utilization, timely vehicle delivery, and achievement of service department targets in accordance with Honda standards and company policies.

2. Key Responsibilities

A. Workshop Operations

- Manage the day-to-day operations of the service workshop.
- Ensure smooth workflow from vehicle reception to service completion and delivery.
- Allocate jobs to technicians based on workload, skills, and availability.
- Monitor job card opening, work progress, pending jobs, and timely vehicle delivery.
- Ensure proper utilization of workshop bays, tools, equipment, and other resources.
- Coordinate with the Spare Parts Department to ensure the availability of required parts.

B. Team Management and Supervision

- Supervise Service Advisors, Technicians, Floor Supervisors, and other workshop staff.
- Allocate duties and monitor individual employee performance.
- Ensure adequate manpower availability and effective workforce utilization.
- Conduct regular team meetings and provide technical and operational guidance.
- Identify training requirements and arrange skill-development programmes.
- Maintain discipline, attendance, productivity, and accountability within the workshop.

C. Customer Satisfaction

- Ensure professional handling of customer complaints and service requests.
- Monitor customer satisfaction, feedback, and service quality.
- Resolve escalated complaints promptly and coordinate with the concerned departments.




- Ensure customers receive clear explanations of repairs, estimates, and additional work.
- Monitor customer follow-up and encourage repeat visits and customer retention.

D. Service Quality and Technical Control

- Ensure vehicles are serviced and repaired according to Honda standards and recommended procedures.
- Monitor repeat repairs, vehicle breakdown complaints, and quality issues.
- Ensure proper implementation of pre-delivery inspection and final inspection procedures wherever applicable.
- Verify that vehicles meet quality and safety standards before delivery.
- Monitor warranty claims, technical complaints, and service-related documentation.

E. Business Development and Target Achievement

- Work towards achieving assigned service revenue, labour revenue, customer-pay jobs, and other departmental targets.
- Identify opportunities to increase service retention, customer visits, and workshop productivity.
- Promote applicable service packages, Extended Warranty, AMC, and other service-related products.
- Coordinate with the Sales and Marketing teams to improve service awareness and customer engagement.
- Review daily, weekly, and monthly performance against targets and implement corrective actions.

F. Spare Parts and Inventory Coordination





- Coordinate with the Spare Parts Department for timely availability of quick-moving and job-specific parts.
- Monitor parts shortages, pending repairs, and delays caused by non-availability of parts.
- Ensure proper handling and utilization of consumables, tools, and workshop equipment.
- Report stock-related issues and operational requirements to the concerned department.

G. Safety, Housekeeping, and Compliance

- Maintain workshop cleanliness, housekeeping, and workplace safety.
- Ensure technicians follow prescribed safety procedures and use appropriate protective equipment.
- Monitor the condition and maintenance of workshop machinery, tools, and equipment.
- Ensure proper disposal of used oil, batteries, and other workshop waste as per applicable requirements.
- Ensure compliance with company policies, Honda service standards, and applicable statutory requirements.

H. Reporting and Performance Monitoring

- Prepare and submit daily, weekly, and monthly service performance reports.
- Monitor key performance indicators, including:
- Labour and service revenue
- Number of vehicles serviced
- Technician productivity and efficiency
- Customer satisfaction and complaints
- Repeat repairs and rework
- On-time vehicle delivery
- Service retention and customer follow-up
- Service product sales, including EW and AMC
- Identify operational gaps and submit improvement plans to the management.
- Maintain accurate workshop records and ensure timely reporting.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Works Manager (Kunnamkulam)
🏢 Srivari Honda
📍 Kunnamkulam