Key Responsibilities:

- Manage daily front office operations, including check-in and check-out.
- Recruit, train, supervise, and manage front office staff.
- Handle guest queries, feedback, and complaints professionally.
- Coordinate with other hotel departments for smooth operations.
- Manage room reservations, room allocation, and guest records.
- Ensure accurate billing and maintain front office reports.
- Monitor staff performance and ensure compliance with hotel standards.
- Maintain high levels of guest satisfaction and service quality.

Qualifications & Experience

- degree or diploma in Hotel Management, Hospitality, or a related field.
- Minimum 1-2 years of experience in hotel front office operations, preferably with supervisory or managerial experience.
- Experience in a 4-star or 5-star hotel will be an advantage.




- Knowledge of Property Management Systems (PMS), reservation systems, and Microsoft Office.
- Solid communication and guest-handling skills.
- Candidates from Calicut is preferred.

Required Skills

- Leadership and team management
- Excellent verbal and written communication
- Guest relations and complaint resolution
- Problem-solving and decision-making
- Billing, cashiering, and basic financial knowledge
- Time management and multitasking
- Attention to detail and professional conduct

Advantages:

- Flexible schedule
- Food provided
- Internet reimbursement
- Paid time off

Work Location: In person

📌 FRONT OFFICE MANAGER (Kozhikode)
🏢 Explora by Nova
📍 Kozhikode