Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Software Asset Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability of the system. The engineer works with various standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance. Collaboration with different teams to monitor and enhance application functionality is also a key part of daily activities.
Must Have Skills
Hands-on experience with ServiceNow SAM Pro including License Management, Entitlements creation, Reconciliation and Compliance Reporting
Practical,
core experience configuring and customizing the ServiceNow platform
Strong working knowledge of CMDB, Discovery and Software Normalization for accurate software inventory management
Experience working with License Workbench, Allocation, Reclamation workflows and Publisher Packs configuration
Proficiency in ServiceNow scripting, including Business Rules, Script Includes, Client Scripts and Flow Designer
Familiarity with software audit processes and vendor compliance requirements for major publishers (Microsoft, Oracle, IBM, Adobe)
Good To Have Skills
Exposure to Hardware Asset Management (HAM Pro) and SaaS license tracking
Experience with Integration Hub, REST/SOAP APIs for third-party procurement or ITSM tool integrations
Familiarity with third-party SAM tools such as Flexera, Snow Software or Aspera
Knowledge of ITAM frameworks — ISO 19770 and ITIL standards
ServiceNow CIS-SAM certification or experience leveraging Performance Analytics for advanced SAM reporting
Experience working within an Agile/Scrum development setting.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Software Asset Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.