- Respond promptly and professionally to outbound & inbound calls, emails, chats, and web inquiries from potential customers.
- Coordinate with customers regarding inquiries, requirements, orders, and updates.
- Prepare quotations, sales documents, and other required documentation.
- Follow up with customers for quotations, orders, payments, and other requirements.
- Coordinate with internal teams such as sales, estimation, production, and accounts for smooth order processing.
- Maintain customer records, quotations, orders, and follow-up details.
- Provide timely updates to customers and ensure smooth communication until order completion.