JOB DESCRIPTION JOB TITLE SAP S/4HANA Functional Consultant – CS (Customer Service) – Senior (7–10 Years) Technical Competencies Minimum 7–10 years of experience in SAP CS (Customer Service) with at least 4–5 years in SAP S/4HANA. Strong experience across end-to-end Service Management processes, including Service Order Management, Service Contracts, and Warranty Management. Proven experience in multiple full lifecycle implementations (Design, Build, Rollout, Support, and Enhancements). Hands-on expertise in configuration of: Service Order Types and Notifications Service Contracts & Warranty Processing Installed Base Management Resource Planning and Scheduling Billing (Service-related, milestone, periodic) Integration with SD, MM, PM, and FI modules Strong knowledge in:
Service Order Processing & Execution Notification Management Service Contracts & SLA Management Warranty & Claims Processing Resource Scheduling & Dispatching Integration with Logistics & Spare Parts Management Service Billing & Revenue Recognition Installed Base / Equipment Management IDoc & Interface Handling for Service Scenarios CRM/Field Service integration (preferable) Experience with Enhancement Framework, Outputs, and Forms (SmartForms/Adobe Forms) is an advantage. Functional Competencies Strong understanding of after-sales service processes and service lifecycle management. Business exposure to service operations, maintenance, and field service activities. Hands-on customization experience in SAP ECC and S/4HANA CS module. Valuable understanding of integration between Service, Logistics, and Finance processes. Ability to translate business requirements into functional specifications (FS). Areas of Responsibility Lead design, configuration, and deployment of SAP S/4HANA CS solutions. Analyze business requirements and recommend optimal service management solutions. Prepare functional specifications (RICEF objects) and coordinate with technical teams. Support integration testing (SIT), UAT, and go-live activities. Provide guidance to junior consultants and ensure delivery quality. Act as a point of contact for stakeholders and business users. Qualification Bachelor’s Degree (Masters preferred) SAP S/4HANA Certification in Service or related module preferred
📌 SAP S/4HANA Functional Consultant - Customer Service - GK (India)
🏢 Cigres Technologies
📍 India
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