Job Title: Customer Support Executive – Non-Voice
Experience: Freshers (0–1 Year)
Employment Type: Full-Time
Work Mode: Work from Office
Department: Customer Support / Operations

Job Summary

We are looking for enthusiastic and detail-oriented freshers to join our team as Customer Support Executives for a non-voice process. The selected candidates will handle customer queries through email, chat, and other text-based communication channels, ensuring timely and professional resolutions.

This is an excellent opportunity for freshers who have valuable written communication skills, basic computer knowledge, and a passion for customer service.

Key Responsibilities

- Respond to customer queries through live chat, email, and other non-voice channels.
- Provide accurate information regarding products, services, orders, and customer requests.
- Understand customer concerns and provide appropriate solutions within defined timelines.
- Maintain a professional, polite, and customer-friendly tone in all written communications.
- Document customer interactions and update information in CRM or ticketing systems.
- Escalate complex issues to the appropriate team when required.
- Follow company policies, standard operating procedures (SOPs),



and quality guidelines.
- Meet daily productivity, response time, customer satisfaction, and quality targets.
- Maintain the confidentiality of customer information and business data.

Eligibility Criteria

- Freshers with 0–1 year of experience are welcome to apply.
- Minimum qualification: Any graduate or Postgraduate (2022 - 2025 Passedouts), as per company requirements.
- Good written English communication and comprehension skills.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
- Ability to type accurately and manage multiple customer queries simultaneously.
- Strong attention to detail, problem-solving skills, and a willingness to learn.
- Ability to work in a team-oriented, target-driven environment.

Preferred Skills

- Typing speed of 25–35 WPM with good accuracy.
- Basic knowledge of email etiquette and professional written communication.
- Familiarity with chat support, CRM tools, or ticketing systems is an advantage.
- Positive attitude, patience, and a customer-first mindset.

Pay: ₹200,000.00 - ₹263,000.00 per year

Benefits:

- Commuter assistance

Work Location: In person

📌 Customer Care Executive - Non-Voice Process (Hyderabad)
🏢 Kriyatech AI
📍 Hyderabad