Languages; English, Hindi & Telugu (Mandatory)

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Key Responsibilities

- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Maintain and strengthen customer relationships through effective communication and support.
- Understand customer concerns by reviewing previous interactions and gathering relevant information.
- Provide accurate and timely solutions by researching products, services, and internal processes.
- Document all customer interactions, inquiries, and resolutions in the system.
- Ensure customer understanding by clearly explaining information and confirming issue resolution.
- Identify opportunities to improve customer service processes and recommend enhancements.
- Stay updated on company products, services, and policies through ongoing training.
- Support team objectives and contribute to achieving organizational goals.

Required Skills & Qualifications





- Robust communication and interpersonal skills.
- Fluent communication in English, Hindi and Telugu - mandatory.
- Problem-solving and analytical abilities.
- Customer-focused attitude with a positive approach.
- Ability to handle multiple tasks and manage time effectively.
- Basic computer proficiency, including CRM systems, email and MS Office.
- Prior customer service experience preferred.

Education & Experience

- Bachelor's degree or equivalent preferred.
- 1-4 years of experience in customer service or a related field preferred.

Languages; English, Hindi & Telugu (Mandatory)

Pay: Up to ₹300,000.00 per year

Language:

- Telugu (Required)
- Hindi (Required)

Work Location: In person

📌 Customer Service Representative (Mumbai)
🏢 KinnectoHR
📍 Mumbai