6+ yrs of experience payment industry

Bangalore

Incident Management/Call centre…

- SLA Management

- Responsible for Managing vendors ATM OEM's, CRA's, network etc.

- Project & Customer Management

- Lead rollout and serviceprojects in multi-channel workplace.
- Lead customer and vendorreview meetings and developed services strategies.
- Establish executive dashboards, structuredinterface program and servicereports to track health profitability of each account. any escalated contractual andissues.

- Contract Management

- Manage RFP's, Tenders, Contract commercial negotiations, project management implementing and managing service

- Multivendor Service Development &

- Responsible for Development & of multivendor service for, Diebold & Wincor machines - Engineer hiring, service centers,stocking locations/hubs, setting up TRC's, call & SLAprocesses and tools, training, technical support, spare partetc.

- Managing Field Services





- Responsible for Managing Fieldand Supporting business developmentfor new opportunities and existing relationships.

- Supply Chain Management

- Vendor selection, development and management incl. profitability, costs SLAs.

- Managing Stakeholders

- Building trusting relationships with, suppliers and colleagues.

Key skills required

- Adaptability to work in dynamic environment
- Good communication and presentation
- Ability to work with functional teams
- Business Development, General Management, and post-sales support.
- Operations & Project Management - Planning, execution, management, process, automation.
- Excellent customer management skills.
- Extensive supply chain &management; experience.
- Driving growth & managing.
- SLA, negotiations and contract_.
- Commercial and business acumen negotiation skills

Minimum Education Qualification

- Any graduate with relevant(BE/MBA preferred)

📌 Call Centre Manager (Bengaluru)
🏢 india1ATM
📍 Bengaluru