Work Experience: 2–5 years of experience in counselling, admissions, or front-office parent relations in pre-schools or early education centers.

Education: Graduate in Education, Psychology, Communications, or Business. Training in counselling, or customer service preferred.

Personality Traits: Warm communicator, empathetic listener, persuasive, detail-oriented, consistent in process adherence, and collaborative across functions.

Reports To: Branch Manager

Key Responsibilities:

1. Enrolment Management

- Drive center-level enrolment targets through systematic inquiry handling, follow-ups, and conversions.
- Conduct parent meetings, counseling sessions, and school tours to showcase the school’s value proposition.
- Ensure accurate documentation and timely admissions closure for each academic term.

2. Parent Experience and Engagement

- Build solid relationships with prospective and enrolled parents through personalized communication.
- Maintain standardized parent engagement practices across all centers (scripts, tours, updates).
- Handle queries and concerns empathetically, ensuring a seamless and positive parent journey.

3.



Process Adherence and Fee Communication

- Ensure all centers follow standardized fee structures and communication templates.
- Maintain transparency in all fee-related discussions to build trust and avoid discrepancies.
- Support the implementation of consistent admission policies and processes.

4. Reporting & Performance Tracking

- Track and report daily and weekly lead status, closures, and pending follow-ups.
- Participate in weekly review meetings with the Sales Head to discuss performance and challenges.
- Share actionable insights from parent feedback and lead trends with the central team.

5. Collaboration & Campaign Support

- Coordinate with the Digital Marketing team for lead source tracking and campaign performance.
- Support local marketing initiatives like open houses, parent workshops, and admission drives.
- Ensure communication consistency with the Communications Manager for brochures, emails, and parent messages.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Relationship Associate (Thane)
🏢 Rainbow international school
📍 Thane