Key Responsibilities:

- To improve user confidence in the user of computer software being empathetic to a variety of new and experienced learners needs
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables
- Actively troubleshoot to identify assess record resolve and or escalate incidents and service requests ensuring they are handled within an agreed time limit within agreed processes and in a professional and customer sensitive manner
- To participate in an on call rotational providing 24 hours first line support service to users
- To deliver a first line support service via the Service Desk receiving incidents and service requests from various routes including telephone intranet and e mail
- Update incidents with detailed and relevant information in a timely and effective manner




- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
- Escalate an incident or troubleshoot tickets according to the company escalation processes
- Ensure Customer Service Level Agreements are met or exceeded
- Respond to customer enquiries in a timely and productive manner
- Ensure appropriate documentation of the interaction on the customer s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer user confidentiality and data protection at all times

Additional Responsibilities:

- Location Bangalore
- Education Any graduate
- Experience 1 2 years
- Shifts Night shifts

Preferred Skills:

Customer Service->Voice

📌 Senior Process Executive (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru