Key Responsibilities

- Social Media Inbox Management: Monitor and manage incoming direct messages (DMs) across Instagram, Facebook, LinkedIn, and other platforms.
- Customer Enquiry Handling: Respond professionally and promptly to prospective customers' questions and enquiries.
- Lead Collection: Collect relevant information from potential customers, including their names, contact details, and requirements.
- CRM Management: Accurately enter, organize, and regularly update lead information in the company's CRM system.
- Lead Qualification: Identify genuine prospects and categorize leads based on their requirements and level of interest.
- Lead Follow-ups: Follow up with interested prospects through social media messages or WhatsApp when required.
- Sales Team Coordination: Share qualified leads with the relevant team members and ensure smooth communication.
- Comment Management: Monitor and respond to comments on social media posts whenever necessary.
- Daily Reporting: Maintain daily reports of enquiries received, leads generated, and follow-up activities.
- Lead Tracking: Ensure no potential customer enquiry is missed or left unattended.

Required Skills & Qualifications

- Good written communication skills in English and Hindi.
- Basic knowledge of Instagram, Facebook, LinkedIn, and WhatsApp.
- Familiarity with CRM software,



Google Sheets, or Microsoft Excel.
- Good typing speed and attention to detail.
- Ability to manage multiple conversations simultaneously.
- Solid organizational and time-management skills.
- Professional and customer-friendly communication.
- Basic computer proficiency.

Who Can Apply?

- Freshers with good communication and computer skills.
- Candidates with experience in social media support, customer service, lead management, or CRM operations.
- Individuals who are organized, responsible, and comfortable communicating with potential customers online.

Key Performance Indicators (KPIs)

- Response time to incoming social media enquiries.
- Number of enquiries handled daily.
- Accuracy and completeness of CRM entries.
- Percentage of enquiries successfully converted into qualified leads.
- Timely completion of lead follow-ups.
- Number of unattended or missed enquiries.

What We're Looking For

Someone who understands that every social media enquiry is a potential business opportunity and can ensure that each conversation is handled professionally, recorded accurately, and directed to the right team.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: Hybrid remote in Delhi, Delhi

📌 Social Media Support Executive (Delhi)
🏢 GLOBEVAIL CORE SYSTAL
📍 Delhi