The Operations Manager will be responsible for planning, managing, and monitoring the day-to-day operations of MajheApp. The role involves coordinating across departments, managing on-ground teams, overseeing service partner onboarding, improving operational efficiency, and ensuring the smooth delivery of services through the MajheApp platform.

2. Key Roles and Responsibilities

- Oversee and manage the daily operations of MajheApp across its various services, including mobility, transportation, deliveries, and other digital services.
- Plan, implement, and monitor operational strategies to achieve company objectives and business targets.
- Manage and supervise on-ground executives, onboarding teams, customer support staff, and other operational personnel.
- Coordinate the onboarding, verification, and activation of drivers, delivery partners, merchants, vendors, and other service providers.
- Monitor daily performance, productivity, service quality, and operational targets.
- Develop and implement Standard Operating Procedures (SOPs) to improve efficiency and maintain consistency across operations.
- Coordinate with technology, marketing, customer support, finance, and management teams to resolve operational issues.
- Track key performance indicators (KPIs), prepare daily and weekly operational reports, and submit performance updates to management.
- Identify operational challenges,



investigate customer and partner complaints, and implement corrective actions.
- Monitor service availability, partner activity, customer experience, and operational compliance.
- Assist in workforce planning, shift scheduling, resource allocation, and field activity management.
- Maintain accurate records of onboarding, attendance, productivity, service issues, and operational performance.
- Support business expansion by identifying new operational opportunities and improving service coverage across Goa.
- Ensure adherence to company policies, internal procedures, applicable regulations, and management instructions.
- Perform other operational responsibilities assigned by management from time to time.

3. Required Skills and Competencies

- Strong leadership, team management, and problem-solving skills.
- Excellent communication, coordination, and organizational abilities.
- Ability to manage multiple tasks and work in a fast-paced startup workplace.
- Proficiency in Microsoft Excel, Google Sheets, reporting tools, and operational software.
- Ability to analyze performance data and make practical, data-driven decisions.
- Strong accountability, time management, and decision-making skills.
- Willingness to travel within Goa for field operations and partner coordination.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Operation Manager (Panaji)
🏢 Majhe App
📍 Panaji