Responsibilities

- Providing phone, email, remote, and in-person support to troubleshoot various technical problems
- Installing and configuring computer hardware, software, peripherals, and networking equipment
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Performing troubleshooting to diagnose system failures and identifying root causes
- Escalating complex issues to the appropriate teams if unable to resolve them independently
- Documenting technical issues and solutions in a ticketing system

Technical Skills

- Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions
- Hardware: Understanding of computer components, mobile devices, printers, networks, CCTV.
- Software: Familiarity with productivity software, Helpdesk Ticketing System tool, collaboration tools, security programs, etc.
- Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
- Networking Concepts:



Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. functions

Interpersonal Skills

- Communication Skills: Ability to interact with users clearly, politely and patiently
- Collaboration: Work with team members to solve issues and implement improvements
- Training Abilities: Skills to educate non-technical users on utilizing technology
- Documentation: Note details clearly for future reference
- Time Management: Prioritize and handle high volumes of support requests
- Problem Solving: Apply logical thinking to tackle technical challenges

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:

- Flexible schedule
- Paid time off

Application Question(s):

- Are you comfortable performing hardware installation, software configuration, and basic network troubleshooting independently?

Work Location: In person

📌 Desktop Support Engineer (Singanallur)
🏢 PATHFINDER BUSINESS ANALYSIS
📍 Singanallur