- Make outbound calls to customers after vehicle servicing to collect feedback on their service experience.
- Evaluate customer satisfaction regarding service quality, vehicle delivery time, staff behaviour and overall service experience.
- Record customer feedback accurately in the CRM/DMS or designated feedback system.
- Identify dissatisfied customers and escalate complaints to the Service Manager or concerned department for resolution.
- Follow up with customers regarding complaints and ensure timely resolution.
- Monitor customer satisfaction scores and identify recurring issues.
- Maintain daily feedback call reports, customer responses and complaint records.
- Coordinate with Service Advisors and the service team to improve customer satisfaction.
- Encourage customers to share genuine feedback through official customer feedback channels.
- Support the dealership in achieving Hyundai customer satisfaction (CSI) targets.
- Prepare daily and monthly reports on feedback calls, customer satisfaction and complaint closure.
- Perform other customer relationship activities assigned by the Service Manager.
Pay: From ₹13,000.00 per month
Advantages:
- Cell phone reimbursement
- Health insurance
- Provident Fund