R Resort Lawns and Banquet is looking for a professional, well-presented, and guest-oriented Front Office Executive (Receptionist) to join our team. The ideal candidate should have excellent communication skills, a welcoming personality, and the ability to handle guest inquiries, check-in and check-out procedures, and guest complaints efficiently.

The candidate will be responsible for ensuring a smooth front office operation and delivering an excellent guest experience throughout their stay at the resort.

Key Responsibilities

1. Guest Check-in and Check-out

- Welcome guests warmly and provide a professional reception experience.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest details, identification documents, and booking confirmations.
- Explain room categories, packages, resort facilities, and inclusions to guests.
- Ensure timely room allocation and coordinate with the housekeeping team regarding room readiness.

2. Guest Handling and Communication

- Attend to guests professionally, both in person and over the phone.
- Answer guest questions regarding rooms, facilities, restaurant services, banquet bookings, and resort amenities.
- Provide accurate information about resort policies, timings, and services.
- Maintain a polite, helpful, and positive attitude while interacting with guests.

3. Guest Queries and Problem Solving

- Handle guest complaints, concerns, and service requests professionally.
- Understand guest problems and provide quick, effective solutions.
- Coordinate with housekeeping, restaurant, maintenance, and management teams to resolve guest issues.
- Follow up with guests to ensure their concerns have been addressed satisfactorily.
- Escalate serious complaints or special requests to the concerned manager when required.

4. Reservations and Booking Management

- Assist with room reservations, booking confirmations, and guest inquiries.
- Maintain accurate records of guest bookings, check-in/check-out dates, and room allocations.




- Coordinate with the reservation and sales teams regarding room availability and special requirements.
- Ensure proper communication of guest preferences and special requests to the relevant departments.

5. Front Office Administration

- Maintain guest registers, check-in records, and other front office documentation.
- Handle telephone calls, messages, and guest requests promptly.
- Maintain accurate guest information and booking records.
- Assist with billing, payment collection, and invoice preparation as required.
- Ensure the reception area remains clean, organized, and presentable.

6. Interdepartmental Coordination

- Coordinate with housekeeping to ensure rooms are clean and ready for incoming guests.
- Communicate with the restaurant team regarding meal plans and guest requirements.
- Coordinate with banquet and event teams for event guests and group bookings.
- Inform the maintenance team about room issues and follow up until they are resolved.

Skills and Qualifications

- Previous experience in a hotel, resort, or hospitality front office role is preferred.
- Excellent verbal communication and guest-handling skills.
- Strong problem-solving and customer service abilities.
- Basic computer knowledge and familiarity with booking or billing software is an advantage.
- Good organizational skills and attention to detail.
- Professional appearance, a positive attitude, and a customer-focused approach.
- Ability to work in shifts, including weekends and holidays.
- Ability to work effectively in a team and handle multiple tasks.

What We Offer

- Opportunity to work in a professional hospitality environment.
- Food and accommodation provided at the property.
- Supportive team workplace.
- Opportunity to develop skills and grow within the hospitality industry.

Preferred Candidate: Candidates with prior experience in hotels, resorts, or banquet properties will be preferred.

Job Location: SR Resort Lawns and Banquet, Panvel, Maharashtra.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Executive (Receptionist) (Panvel)
🏢 SR RESORT LAWNS & BANQUET
📍 Panvel