We are looking for a confident and enthusiastic Telecalling Executive to handle outbound and inbound calls, communicate with customers, generate leads, and support the sales team in achieving business targets.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Explain products/services clearly and professionally.
- Generate leads and identify potential customers.
- Follow up with leads and maintain regular communication.
- Handle customer queries and provide appropriate information.
- Achieve daily/weekly/monthly calling and sales targets.
- Maintain accurate records of calls, leads, and customer interactions.
- Coordinate with the sales team to convert qualified leads into customers.
- Follow up on enquiries, appointments, and pending requirements.
- Maintain a positive and skilled relationship with customers.
Requirements
- Minimum qualification: 12th pass / Graduate.
- Positive verbal communication skills in English and Hindi; additional regional languages are a plus.
- Basic computer knowledge and familiarity with MS Office/CRM software.
- Good convincing and negotiation skills.
- Comfortable making a high volume of calls.
- Freshers can apply; telecalling/sales experience is preferred.
Skills
- Excellent communication and interpersonal skills
- Customer-focused approach
- Confidence and persuasive ability
- Patience and active listening
- Target-oriented attitude
- Ability to work independently and as part of a team