1. Roles and Responsibilities

- Welcome patients, attendants, and visitors and provide necessary guidance regarding hospital services.
- Handle patient and visitor enquiries professionally and provide accurate information.
- Coordinate with OPD, IPD, Emergency, Billing, Pharmacy, Nursing, and other departments to resolve patient-related issues.
- Attend to patient and attendant complaints, document them, and escalate unresolved issues to the concerned authority.
- Conduct regular rounds in patient care areas, waiting areas, and reception to identify service-related concerns.
- Assist patients and attendants with admission, discharge, appointments, investigations, and other hospital procedures.
- Maintain records of patient feedback, complaints, suggestions, and corrective actions taken.
- Support patient satisfaction initiatives and maintain good public relations.
- Coordinate with departments to ensure timely responses to patient and attendant concerns.
- Assist in hospital events, awareness programmes, promotional activities, and public relations initiatives as assigned.
- Maintain confidentiality of patient information and comply with hospital policies and procedures.
- Prepare daily reports on complaints, feedback, enquiries, and pending issues and submit them to the reporting authority.
- Ensure proper handover of pending issues to the next duty staff.

2. Night Duty Responsibilities





- Perform night duty once every two weeks, as per the approved duty roster.
- Attend to patient and attendant enquiries during night hours.
- Coordinate with the Emergency Department, Nursing Staff, Duty Medical Officer, Security, and other available departments when required.
- Address patient and attendant concerns promptly and escalate emergencies or responsible complaints to the responsible authority.
- Monitor general patient and visitor service concerns during night hours without interfering with clinical responsibilities.
- Record night-duty complaints, incidents, and pending matters in the designated register or reporting system.
- Complete a proper handover to the morning duty staff or concerned authority.

3. Qualifications and Skills

- Any degree; a degree or diploma in Hospital Administration, Public Relations, or Healthcare Management is preferred.
- Good communication and interpersonal skills.
- Proficiency in Malayalam and English; knowledge of other languages is an advantage.
- Basic computer knowledge and report-writing skills.
- Good problem-solving, coordination, and conflict-management abilities.
- Patient-friendly attitude, professional appearance, and ability to work under pressure.
- Willingness to work in shifts, including scheduled night duty.

Pay: ₹9,700.00 - ₹20,000.00 per month

Work Location: In person

📌 Public Relations Officer (Kochi)
🏢 Gautham Hospital
📍 Kochi