E-Commerce Executive

Job Responsibilities

- Manage day-to-day operations of all assigned e-commerce platforms and marketplaces.
- Upload recent products and ensure all product details are complete and accurate.
- Maintain product catalogs, categories, attributes, SKUs, and variations.
- Coordinate product photography, image updates, and content requirements.
- Check and correct pricing, product descriptions, specifications, and promotional information.
- Monitor inventory synchronization between the ERP/system, warehouse, and online marketplaces.
- Identify out-of-stock, low-stock, cancelled, delayed, and unfulfilled orders and take necessary action.
- Coordinate with the warehouse team for picking, packing, labeling, and dispatching orders.
- Track shipments and follow up on delayed or failed deliveries.
- Monitor cancelled orders, return-to-origin (RTO) shipments, returns, replacements, and refunds.
- Handle customer reviews, ratings, questions, and feedback professionally.
- Escalate customer complaints and operational issues to the concerned department when required.
- Coordinate with marketplace support teams regarding account, order, payment, catalog, and technical issues.
- Monitor marketplace penalties, performance metrics, seller ratings, and service-level requirements.
- Maintain records of orders, returns, refunds, cancellations, and customer complaints.
- Verify online payments, COD orders, settlements, and transaction-related information.




- Check marketplace settlement reports and coordinate with the accounts team for reconciliation.
- Assist in preparing invoices, shipping documents, and other order-related documentation.
- Monitor sales performance and identify products with high and low sales.
- Analyze customer buying patterns and marketplace trends.
- Monitor competitor products, prices, offers, and promotions.
- Assist in planning and executing online sales campaigns and promotional activities.
- Coordinate with the digital marketing team for advertisements and promotional campaigns.
- Ensure promotional banners, offers, coupons, and discounts are correctly updated.
- Monitor the performance of online advertisements and campaigns.
- Maintain accurate records of marketplace credentials, product data, reports, and operational documents.
- Prepare daily, weekly, and monthly e-commerce performance reports.
- Identify operational gaps and suggest improvements to increase sales and efficiency.
- Ensure compliance with marketplace policies, guidelines, and company procedures.
- Maintain confidentiality of company, customer, pricing, and business information.
- Perform any other e-commerce-related duties assigned by the management.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Mattancherry Town, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Language:

- English (Required)

Work Location: In person

📌 E-Commerce Executive (Mattancherry)
🏢 Kaycee
📍 Mattancherry