Job Details

Job Title: Customer Success Associate
Experience: 1–3 Years
Work Mode: Fully Remote
Working Days: 6 Days/Week
Login Hours: 8 Hours

Only Maharashtra candidates will be considered. And 1-month of in - office training in Pune.

Job Summary

We are looking for a Customer Success Associate with 1–3 years of experience in customer support, customer relationship management, WhatsApp communication, and soft sales.

The ideal candidate should be comfortable managing customers end-to-end, from the initial enquiry through service completion and final delivery. The role requires strong communication, organised follow-up, customer coordination, and the ability to work closely with internal operations teams.

Key Skills

- Customer Success
- Customer Support
- WhatsApp Sales and Support
- Customer Relationship Management
- Sales and Soft Selling
- Logistics Coordination
- Customer Communication
- Follow-ups and Issue Resolution
- Digital Record Management

Roles and Responsibilities

- Respond to customer enquiries through WhatsApp and other communication channels.
- Understand customer requirements and collect necessary item details, photos, and information for assessment.
- Explain service options, technician estimates, pricing, and processes clearly to customers.
- Assist customers in making informed decisions and convert suitable enquiries into bookings.
- Coordinate pickup details, schedules, and delivery timelines between customers and internal operations teams.
- Share final quotations with customers and obtain approval before work begins.
- Provide regular updates to customers regarding service progress and expected completion or delivery timelines.
- Handle customer queries,



concerns, and complaints professionally.
- Escalate quality, service, or delivery-related issues to the appropriate internal team.
- Verify information with internal teams before communicating commitments or resolutions to customers.
- Maintain accurate customer records, follow-up details, delivery confirmations, and feedback.
- Ensure timely follow-up throughout the customer journey and maintain a positive customer experience.

Requirements

- 1+ years of experience in Customer Success, Customer Support, Relationship Management, WhatsApp Sales, or a similar role.
- Experience managing customer relationships end-to-end, from initial enquiry through service completion and delivery.
- Hands-on experience handling customer enquiries through WhatsApp or similar chat/messaging platforms.
- Ability to understand customer requirements, collect relevant information, and convert suitable enquiries into bookings.
- Robust ability to explain services, estimates, quotations, and processes clearly.
- Comfortable handling a combination of customer support and soft sales.
- Strong organisational and follow-up skills.
- Ability to coordinate effectively with customers and internal teams for pickups, deliveries, approvals, and service updates.
- Good problem-solving and issue-resolution skills.




- Comfortable maintaining digital customer records and using WhatsApp and other digital communication tools.
- Excellent written and verbal communication skills.
- Patient, professional, customer-focused, and organised approach.
- Comfortable working independently in a fully remote environment.

Preferred Experience

Candidates with experience in the following industries or areas will be preferred:

- Repair or restoration services
- Home services
- D2C businesses
- WhatsApp-based sales or customer support
- Customer Success
- Customer Relationship Management
- Service-based businesses

Work Environment

This is a fully remote role requiring 8 hours of daily login time and 6 working days per week.

The selected candidate will be responsible for managing customer communication, follow-ups, coordination, and overall customer experience throughout the service journey.

Pay: ₹200,000.00 - ₹320,000.00 per year

Application Question(s):

- 1. Do you have at least 1 year of experience managing customers end-to-end, from initial enquiry to service completion/delivery?
- 2. Do you have hands-on experience handling customer enquiries through WhatsApp or similar chat/messaging platforms?
- 3. Have you converted customer enquiries into bookings/orders through WhatsApp or other messaging channels?
- 4. Do you have experience coordinating pickups, deliveries, appointments, or service schedules with customers and internal teams?
- 5. Are you comfortable working a fully remote role with 8 hours of daily login time and 6 working days per week?

Work Location: Hybrid remote in Pune, Maharashtra

📌 Customer Success Associate (Pune)
🏢 AV Career Hub
📍 Pune