- Handling ticket tool.
- Tickets updates and ticket follow up.
- Resolving the tickets raised by users as per SLAs.
- Resolving the issues by taking Remote.
- Resolving the issue with coordinating with vertical team.
- Preparing MOM reports.
- Vendor Management.
- Maintaining the proper SLA.
- Attending the calls and chat support for technical and non-technical issues.
- First level resolution for trouble tickets.
- Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems.
Requirements
- 1-4 Yrs Experience in handling IT Support / Helpdesk role.
- Strong communications skills
- Goal-oriented and self-motivated with a focus on customer success
- Ability to work individually and as part of a team with excellent communication, interpersonal, and negotiation skills
- Enthusiastic, highly motivated individual with a reliable work ethic