Job Description: HR & Operations Manager

Company: Sujays Dental Care Job Title: HR & Operations Manager Department: HR & Practice Operations Reports To: Managing Director / Lead Dentist / Practice Owner Location: On-site (Bengaluru, India) Employment Type: Full-Time

Job Summary

Sujays Dental Care is seeking a dynamic, multi-faceted HR & Operations Manager to bridge staff management and daily clinical operations. In this dual-function role, you will be responsible for building a high-performing clinical and support team while optimizing daily clinic workflows, patient experience, vendor management, and facility standards. This role requires an operational mindset combined with strong people management skills to ensure our practice runs smoothly, profitably, and in compliance with healthcare standards.

Roles and ResponsibilitiesHuman Resources Management

- Talent Acquisition & Staffing: Lead end-to-end recruitment for associate dentists, dental hygienists, assistants, front office staff, and billing personnel.
- Onboarding & Credentialing: Manage the onboarding process and maintain updated credentialing files (Karnataka Dental Council registrations, certifications, health records).
- Employee Relations & Culture: Address employee queries, resolve interpersonal conflicts between clinical and administrative teams, and foster a patient-first team culture.
- Performance & Development: Conduct performance reviews, manage KPIs for non-clinical staff, and organize mandatory infection control, patient care, and customer service training.
- Payroll & Benefits: Oversee attendance, leaves, shift rosters, incentive calculations,



and coordinate with accounting for timely monthly payroll processing.

Practice & Operational Management

- Daily Clinic Workflows: Oversee front-desk operations, patient flow, appointment scheduling, and appointment follow-ups to minimize wait times and maximize schedule efficiency.
- Inventory & Procurement: Manage dental supplies, clinical instruments, office consumables, and vendor relationships to control costs and prevent stockouts.
- Facility & Maintenance: Ensure the clinic setting meets safety, cleanliness, and hygiene standards; oversee biomedical waste management and equipment maintenance contracts.
- Patient Experience & Quality Assurance: Monitor patient feedback, address grievances, and refine operational processes to continuously raise care and service quality.
- Compliance & Administrative Standards: Ensure full compliance with healthcare regulations, local labor laws, clinic health & safety protocols, and bio-waste management rules.

Key Qualifications & Requirements

- Education: Bachelor’s degree in HR, Healthcare Management, Business Administration (MBA or MHA preferred).
- Experience: 4–8 years of experience in HR and operations, preferably in healthcare, dental clinics, hospitals, or multi-specialty medical centers.
- Key Skills:
- Dual expertise in team management and operational/facility workflows.
- Strong leadership, conflict resolution, and communication skills.
- Proficiency with Dental Practice Management Software, HRIS, and MS Office.
- Vendor negotiation, inventory management, and basic financial acumen

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 HR and Operations Manager (Bengaluru)
🏢 Sujay's Dental Care (OPC
📍 Bengaluru