- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.
- Constantly benchmark & innovate products & services in line with changing customer expectations.
- Maximize revenue & profitability of the outlet through best service standards in order to delight the customer.
- Measure & monitor all parameters & attributes against pre-determined targets.
- Work in close coordination with Assistant General Manager for maximizing operational efficiencies.
- Ensure imparting both technical & attitudinal training to all employees.
- Maintain high standards of hygiene & sanitation in & around the unit.
- Ensure that all the operational standards set for all the equipment’s& processes are followed.
- Participate in the promotion and marketing/event/festivals and other PR plans for the outlet.
- Maintain regular contacts with corporate and individual customers, and build robust relationships with them. Ensure outlet database is made at one common resource and same gets updated regularly.
- Ensure that the department procures the best quality raw material and cost effective equipment.
- Manage & maintain the facility & its equipment.
- Conduct/ assist in periodic inventories.
- Manage the outlet within the budgeted operational costs without compromising the standards.