Core Roles and Responsibilities

- Client Communication: Serve as the main point of contact for inbound and outbound inquiries via phone, email, and messaging apps.
- Relationship Management: Build and maintain long-term client loyalty through regular follow-ups, updates, and personalized engagement.
- Complaint & Issue Resolution: Handle customer grievances, investigate service or product problems, and coordinate with internal teams for quick solutions.
- Sales & Lead Support: Assist with lead generation, qualify potential buyers, schedule appointments or test drives, and support the sales team.
- Upselling & Cross-Selling: Identify opportunities to introduce customers to complementary products, service upgrades, or renewals.
- CRM & Data Management: Keep accurate, up-to-date customer records, call logs, interaction histories, and feedback data in the company CRM system.
- Feedback Collection: Gather customer reviews and satisfaction metrics to report trends and improvement areas to management.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Relationship Executive (Surat)
🏢 EcoCarry Pvt.Ltd
📍 Surat