- Date Opened 10/12/2026
- Job Type Full time
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600096
- Industry Technology
Job Description
IT Support Engineer II JD
Responsibilities
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Ability to resolve issues related to printing, desktop hardware, and connectivity issues.
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Provide support onsite and remote global locations.
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Ability to work with a ticketing system and provide quality updates to internal customers and internal teams.
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Able to field escalations from Tier 1 and apply advanced troubleshooting to resolve.
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Ability to solve complex support tickets.
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Follow standard help desk procedures and recommend changes for continuous improvement.
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Install, make changes and repair computer hardware and software.
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Follow-up with employees to ensure issues are resolved.
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Provide employee customer assistance.
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Identify and escalate situations requiring urgent attention, able to redirect problems to appropriate resources.
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Handle user access requests within security guidelines.
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Configure and deploy laptops in a managed environment.
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Identify computers that are in need of replacing.
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Log all help desk interactions in ticketing system.
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Expand our ever-improving automated helpdesk BOT system
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Working across time zones
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Responding to crisis situations in a timely manner
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Meet team performance requirements.
Core skills
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Problem-solving
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Customer service skills
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Team player
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Professionalism
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Attention to detail
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Adaptability
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Quick learner, thorough, accurate, organized, and productive
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Comfortable working in a fast-paced environment
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Must be highly motivated with the ability to self-start, prioritize, multi-task and work in a team setting
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Oral and written communication skills
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Ability to work in English
Relevant Experience
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Proven 3+ years working experience in Information Technology
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Strong computer skills and interest
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Experience in supporting both Windows and Mac.
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IT Customer service experience.
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Experience with collaboration tools ex: G Suite, Slack, ServiceNow, Okta and Zoom.us.
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Experience in Zscaler.
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Support users with email delivery and quarantine issues in Proofpoint.
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Experience supporting Jamf and Intune for device enrollment and management.
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Robust troubleshooting and problem analysis
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Relevant certifications.
📌 IT Support Engineer (Chennai)
🏢 SRM Technologies
📍 Chennai
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