- Handle inbound and outbound calls professionally.
- Assist guests with room bookings, inquiries, and service requests.
- Coordinate with hotel departments to ensure timely guest support.
- Follow up on reservations and customer feedback.
- Maintain accurate call records and customer information.
Requirements:
- Excellent communication and interpersonal skills.
- Basic computer knowledge and MS Office proficiency.
- Customer-focused with robust problem-solving abilities.
- Prior experience in hospitality or telecalling is preferred