- Customer Service:Excellent communication skills, patience, and the ability to build rapport and ensure a qualified customer experience.
- Technical Knowledge:Strong understanding of vehicle repair processes, body shop operations, and factory standards.
- Organizational Skills:Ability to manage multiple work orders, coordinate tasks, and maintain accurate records.
- Software Proficiency:Familiarity with body shop management software for scheduling, billing, and estimating.
- Experience:Previous experience in customer service, preferably within an automotive or body shop setting.