- Make outbound calls to current and existing patient leads.
- Follow up with patients regarding consultations, treatments, and appointments.
- Explain basic treatment/service information clearly and professionally.
- Schedule and confirm patient appointments.
- Follow up with patients who have shown interest but have not yet booked.
- Maintain proper records of calls, leads, appointments, and follow-ups.
- Coordinate with the hospital team regarding patient appointments.
- Follow up with previous patients for reviews, follow-up visits, and eligible services.
- Achieve daily calling and follow-up targets.
- Handle patient queries politely and professionally.