- Monitor and evaluate customer calls to ensure quality standards are maintained.
- Review calls, chats, and customer interactions for accuracy and professionalism.
- Ensure employees follow company policies, processes, and communication guidelines.
- Identify errors, gaps, and areas for improvement in customer interactions.
- Provide feedback and coaching to telecallers and BDEs to improve performance.
- Prepare daily, weekly, and monthly quality reports.
- Track quality scores, compliance, customer handling, and process adherence.
- Identify recurring issues and recommend corrective actions.
- Coordinate with team leaders and trainers to improve team performance.
- Maintain quality audit records and documentation.
- Ensure customer satisfaction and a consistent customer experience.
Pay: ₹30,000.00 - ₹40,000.00 per month
Education:
- Diploma (Preferred)
Work Location: In person
📌 Quality Controller (Bengaluru)
🏢 Personal Work
📍 Bengaluru
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