- Take formal handover of every booking with approved commercial terms, customer KYC and booking documentation.
- Coordinate allotment / booking forms, agreements, demand schedules, payment reminders, receipts and customer communication.
- Track collections against contractual milestones and escalate overdue / exception cases with explicit ageing.
- Maintain accurate customer master and document repository in CRM / ERP.
- Coordinate with accounts, legal, sales and project teams for customer-facing documentation and queries.
- Ensure approved communication templates and documented commitments are used consistently.
- Handle customer escalations professionally and maintain closure logs.
- Prepare booking, collection, ageing,
agreement and cancellation / fallout reports.
- Support handover / possession processes when relevant.
Required Qualifications
- Hands-on real-estate post-sales CRM experience beyond basic lead management.
- Strong documentation and collection-tracking discipline.
- Ability to deal professionally with high-ticket customers and difficult conversations.
- Comfort with ERP / CRM systems, Excel and cross-functional coordination