Plan, coordinate , implement and maintain unified IT solutions for effective running of IT function.
Job Context & Major Challenges
Job Context:
IT needs to provide and support infrastructure for effective information and communication systems. This position is required to support ever changing Information Technology and user expectations.
Major Challenges
- Managing high uptime of WAN link thru service provider for which dependency is with third party
- Providing quick resolution & guiding engineer with minimum inputs from user w.r.t problem
- Controlling unauthorised software installations
- Induce user to adopt best IT practices & work in secured mannerpid technological challenges due to quick absolution & remote location of the unit.
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1
1. Planning and Operation Management
- To implement Preventive maintenance schedules.
- Close the calls as per agreed SLAs
- Co-ordinate with various agencies to ensure IT systems availability.
- Maintaining Information Asset Register.
- Assist Accounts department in Physical verification of IT assets.
- Assist plant IT head to generate MIS reports.
- Assist plant IT head to make budget proposals.
- Assist plant IT head in capacity management.
- To support implementation of cost control measures.
- To support implementation of WCM initiatives.
KRA2
2. Operations (Hardware, Software and Network).
- Daily monitoring of SCCM and AV status
- Versa calls monitoring and follow-up.
- Database administration.
- System administration.
- In-house software maintenance.
- Ensure 100% backup and retrieval of critical data.
- Regular updation and maintenance of local Intranet web portal.
- Assist in educating end users.
- Co-ordinating with AMC vendor to ensure uptime of Hardware.
- To ensure legal compliance of licenses.
- Checking the health condition of equipments
- Adherence to backup & disaster recovery plan.
- Regular review of various server event logs.
- Network monitoring.
- Vulnerability test for servers.
- Adityadisha and E-Learning support.
- IT related support to School, CSR, Ladies club, Recreation and Officers Club.
- SAP basis support.
KRA3
3. Compliance to various Standards & Policies
- To assist in achieving Green level in Group Information Security Survey.
- To assist in ISO-27001 Audits.
- Ensure effective implementation of Information security controls.
- Ensure recording of all IT Incidents.
- Assist users in understanding Information security
KRA4
4. Skill & Competence Development
- Make users feel comfortable in using IT systems by conducting training programmes.
- Provide IT infrastructure for conducting training programmes.
- Assist users in posting articles on WSS/Intranet/ Onstream /Adityadisha / Ulink
- Identifying training needs for self
📌 SH Plant IT - GCW (Gujarat)
🏢 Aditya Birla Group
📍 Gujarat
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