This strategic role involves overseeing end-to-end service delivery operations, including AMC management, installation and service sales, ensuring exceptional service standards and long-term client satisfaction.
As part of Radiant’s leadership in service excellence, the selected qualified will play a vital role driving AMC renewals and optimizing service sales performance, and ensuring operational efficiency across all service functions.
Key Responsibilities:
- Lead and manage technical service delivery operations, ensuring timely installations and seamless client onboarding.
- Oversee Annual Maintenance Contracts (AMCs) — from negotiation and renewal to performance tracking and client communication.
- Drive service sales initiatives, identifying opportunities to enhance recurring revenue through value-added services.
- Collaborate closely with OEMs, internal technical teams,
and clients to ensure alignment with service-level agreements and quality benchmarks.
- Establish and monitor processes, KPIs, and escalation frameworks to maintain consistent delivery excellence.
- Foster strong client relationships by ensuring proactive support, technical guidance, and post-installation satisfaction.
Preferred Profile:
- 8-10+ years of experience in Service Delivery Management, AMC Operations, or Post-Sales Services.
- Proven expertise in managing large-scale service projects, client contracts, and AMC renewals.
- Solid understanding of IT infrastructure, networking, and system integration.
- Demonstrated ability to lead technical teams, manage client expectations, and deliver measurable results.
- Strong communication, leadership, and organizational skills with a customer-centric approach.
📌 Technical Service Delivery Manager (Delhi)
🏢 Radiant Info Solutions
📍 Delhi
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